At Gennima IVF quality is our commitment and priority in every procedure. Gennima IVF is the first medically assisted unit in Greece that certified with two strict quality standards:

  1. With the most demanding ISO 9001:2015
  2. With the European standard EN 15224:2016 (ΕΛΟΤ ΕΝ 15224:2017), that is specially designed for the health sector, with particular emphasis on risk management and patient safety. As a licensed Unit by the Greek National Authority of Assisted Reproduction, Gennima IVF reports every year statistical data (anonymous) and results of all the treatments by the form and criteria the European Society of Human Reproduction and Embryology (ESHRE) has set.

The management and all Gennima IVF employees are committed to:

  • Ensure the maximum possible safety of our patients during their treatments and appointments
  • Follow the Greek legislation and the international guidelines, as well as the rules of medical ethics
  • Ensure the confidentiality of sensitive personal data
  • Treat each couple individually with an emphasis on personal contact, personalized approach and constant communication
  • Respect individuality (social, cultural, religious, etc.)
  • Meet the trust and requirements of the examinees, their relatives and the insurance companies
  • Monitor Unit’s clinical processes as well as the clinical risks that may arise from them
  • Improve our processes in order to increase patient satisfaction
  • Follow the technological developments
  • Modernize and maintain the laboratory equipment according to the strictest specifications
  • Constantly inform and train our staff
  • Pursue the highest possible success rates in our treatments
  • Monitor the key processes through a framework of indicators and ensure their continuous review and updating
  • Improve the efficiency of the Quality Management System
  • Provide high quality health services, with priority in safety and patient service, in accordance with the 11 characteristics and quality requirements as described in the standard ΕΝ 15224:2016 (ΕΛΟΤ ΕΝ 15224:2017):

- Appropriate and correct care

- Availability

- Continuity of care

- Effectiveness

- Efficiency

- Equity

- Evidence & knowledge based

- Patient centered care including physical, psychological and social integrity

- Patient involvement

- Patient safety

- Timeliness/ accessibility

The Quality System is applied in all Units’ parts and is a daily tool for continuous improvement.

The quality policy is updated according to the new versions of the standards, communicated and made available to staff and stakeholders.


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